Terms & Conditions
The Buying Process
Terms & Conditions
To make a purchase, please browse our website.
By committing to the purchase, you agree you have consulted the power sizing guidelines, to accurately specify the panel types and quantity you require.
Energy-savings and control of comfort levels can only be made in conjunction with the correct thermostat or control device. We strongly recommend you purchase adequate control devices with your order to ensure optimum comfort levels and energy-savings. Recommended devices are recommended with each product.
We accept card payments.
We accept Visa, MasterCard and PayPal. If you do not wish to pay online, you may call us by phone, and we can take your payment securely.
When confirmation of your order is received, this is to indicate that we have got your order. In the case of a change of price, we will always contact you first to ensure that the price is acceptable before entering the contract with you. Otherwise, if the product has gone out of stock we will also notify you as to the expected day of delivery.
When making an online purchase or by phone on the Infrared Direct Ireland website, you agree that our company is not responsible and can in no way be held liable for products or service promises made by 3rd parties which you do not purchase directly from the Infrared Direct Ireland
Delivery and Handling
We do not charge for delivery in Ireland or Northern Ireland. For deliveries outside these areas we reserve the right to add other shipping charges. Call us before purchase if any question.
We will act on your order within 1 working day of receipt. Shipping times will depend on stock availability but will usually be next day if purchased before 12 midday. We at Infrared Direct Ireland , cannot be in any way held accountable for the actions of Third-party Couriers (usually GLS or FASTWAY). For example extreme weather or industrial action.
We will send you a “Dispatched” notification when the order has been packed although, this for various reasons (in some rare cases) may not mean that it will be delivered next day. This will contain delivery information and the expected delivery time slot.
All goods are checked before leaving our warehouse. We do not dispatch items that appear damaged in any way.
When the goods are delivered please inspect the packaging of each item before signing and if there is any noticeable damage please only sign for it “AS DAMAGED” and inform us on 089-2571650 as soon as possible. Note: External damage to the box does not always mean damage to the product).
Whilst we pack all our heaters as well as possible, infrared heating panels (especially glass and mirror panels) are fragile. Please handle them with care. Please unpack and physically inspect all panels and notify us within 24 hours of delivery if there is any visible damage. Any claim for breakage after 24 hours, will not be entertained.
We require all deliveries to be signed for and you agree that proof of delivery supplied by our delivery company is enough evidence to establish that goods have been received.
Payments include Vat AT 23% for orders made from Ireland, UK or the European Union,.
If your item is not in stock, we will order it for you to come into stock as soon as possible. However, this will depend upon the manufacturing and shipping schedule of products. You will always be emailed with the option to cancel your order if you would rather not wait.
Your rights to return goods are protected under The Sale of Goods and Supply of Services Act 1980 .
If you wish to return goods, you have 14 days from the date of delivery to notify us and 14 days from the date of notification, to return the goods to us. If goods are not faulty, you are responsible for the cost and risk of loss or damage incurred when returning the goods. So, you should take out enough postal insurance to cover their value. This returns policy does not affect your rights when we are at fault – for example, if goods are faulty, then we will assume the costs of returning the goods ourselves.
In cases where you do not want products that are in good working order (i.e. due to a mistake in ordering, changing your mind or the product turns out not to be suitable for purpose intended) all such goods returned must be un-used, in saleable condition, complete with all original packaging and fixings. If goods do not reach us in this condition,we reserve the right to reduce the refund according to the reduction in value of the goods. This includes instances where the heaters have been installed or altered in any way.
For standard stock items (excluding special order goods) you are entitled to cancel your order and obtain a full refund including any delivery charges at any time before delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you.
If we are asked for advice as to the suitability of any product such advice will be given to the best of our ability and in good faith, but such advice is only given on the express condition that the Company is exempt from liability for failure in performance resulting directly or indirectly from such advice.
If within the warranty period relating to the Goods, a material defect in the Goods shall be discovered and you notify us within 14 days after discovery of such a defect, giving particulars in accordance with our Company’s warranty, you can return the goods to us (at your own expense and risk). The Company will either repair or replace any Goods which are accepted by the Company as being defective. Any Goods returned, must be appropriately packaged and labelled on the outside of the box to clarify the sender with order number and condition.
The Company will not honour any warranty claim where the Goods have or appear to have been damaged in transit or altered, misused or having been tampered with in any way. If after testing, the Company does not consider the Goods to be faulty the Goods will be returned to you at your expense. In respect of any claim under the foregoing express warranty or any condition or warranty implied by law to any other claim in respect of the Goods or any workmanship in relation to them (whether or not involving negligence on the part of the Company) shall, in all cases, be limited to the repair or replacement of the Goods or as aforesaid.
Our company Infrared Direct Ireland shall have no liability for any costs of installation, removal or inspection costs incurred by the Buyer or any third party in respect of any warranty claim.
The Company’s liability applies only to defects appearing before you make any modification or alteration to the goods and whilst the Goods are being properly. Meaning, used or stored properly and (but without limitation) the Company shall not be liable in the case of defects arising from abnormal deterioration or improper use, damage, supply voltage in excess of the stated input voltage or faulty handling by you.